Frequently Asked Questions
Everything you need to know about Janssen Mattresses and our services.
What types of mattresses does Janssen offer?
Janssen offers a wide range of mattresses, including pocket springs, connected springs, and medical foam options designed for maximum spinal support and comfort.
Does Janssen provide a warranty on mattresses?
Yes, all Janssen mattresses come with a long-term warranty ranging from 5 to 10 years, covering manufacturing defects and structural integrity.
How long does shipping take within Egypt?
Standard delivery typically takes between 3 to 7 business days, depending on your location and the specific model ordered.
Can I return or exchange my mattress?
Returns and exchanges are accepted within 14 days of delivery, provided the mattress is in its original plastic packaging and has not been used.
What are the available payment methods?
We accept various payment methods, including cash on delivery, credit/debit cards, and flexible installment plans through various banking partners.
How do I choose the right mattress firmness?
The ideal firmness depends on your sleeping position and weight. We recommend medium-firm for back sleepers and softer models for side sleepers to relieve pressure points.